Telephone Answering Service UK

We all know how important answering phone calls can be for a business. Anyone who cannot get through on the telephone phone in good time will most likely move onto the next company and never return to yours. This can be extremely damaging.

whether you are a small business or a business that is just starting out things can become extremely tricky to effectively manage. You should avoid at all costs missing a phone call but at the same time you mot likely will not be able to afford to have someone employed for call answering on a full time basis. This can cause a lot of unneeded stress.

The obvious  problem is that if someones phones wantiong your product or service and the phone is not answered then you will alomost certainly miss out on valuable new business. There is of course the possibility of using a mobile phone whilst you are out but this can appear unprofessional to both the caller and the potential client you may be with whilst having to answer your phone.

There is a perfect solution for this. Call answering services are now available that most people are unaware even exist. They allow your phone to be answered in your company name at a fixed cost per call anytime throughout the day- even 24 hour. This is thanks to the Virtual Office.

To brgin to use this service all you need to do is divert your phone as and when you are unable to take calls yourelf which are routed via a designated phone number. The virtual office staff will see that the caller has come through via your number and, thanks to a predefined script setup by you, your virtual receptionist will pick up the phone in super quick time and answer the phone in your company name as if you had a full time member of staff.

You can retrieve your messages in several ways. A message can be taken and you can either collect these messages via text message, email or by calling in to the callcentre. If your call is urgent or you want to speak to a specific person you can request your virtual receptionist transfers the call to you. It really is as if you had your own fully functional receptionist!

Many of the companies offering this kind of call answering service can tailor your plan to fit around your business and the costs, in comparison to getting your own member of staff, can offer large savings.

Generally this type of call answering service will be charged at a fixed price per call. It is not uncommon to find a service charge as well. It really all depends on how much of a service you want to give your callers.

If it is just a message to be taken then you would look at a service charging around 50p to £1 per call with no monthly service charge. If you run a mail order business or similar then you can request your Virtual Office to take orders for you. Typically  these calls are longer and the information required is a lot more so you can expect to pay more. You would look to be paying a monthly service charge for something like this as well as a cost per call. If you are only expecting to take a few calls per day, the saving on staff alone is huge.